Foodback is a mobile application allowing users to immediately send their thoughts about services in restaurants and cafes to the manager. Users can rate foods, service, cleanliness etc. and add comments to the manager. The system allows managers to access customer complaints while the customer is still at the restaurant and act accordingly. Foodback connects the manager and the customer directly and is the fastest way to know service sector consumers closer and to give instant reaction to customer demands. With Foodback, restaurant managers will be able to see through the customer’s perspective which courses are enjoyed, the customer satisfaction levels, the times at which service problems arise and will be able to follow the strong and weak aspects of their restaurant in real time.